Profitability & Client Relations | 5/30/23 &5/31/23 | 9:00am-12:00pm PST

Instructor: Liz Cleyman

This course will familiarize property managers with ways to grow and streamline their

management businesses.

Learning Objectives:

At the end of this course, you should be able to:

1. Recognize the importance of understanding clients’ goals and objectives

2. Identify owner, tenant, and vendor services that can be included in the property

management business

3. Develop tactics for managing client expectations

4. Discuss the importance of tracking for profitability

5. Evaluate the metrics currently used in your business and make a plan for

improvement

Course Sections:

I. Property Management as a Business Model

II. Maximize Profitability with Services

III. Dealing with Clients

IV. Metrics of Profitability

For more information on NARPM ® classes, go to http://www.narpm.org/education/course-

descriptions/

Course sponsored by the Phoenix Metro Chapter of NARPM ®

Contact: Dick Rosen dick@lhmrealty.com

Register online at https://www.narpm.org/education/course-schedule/

Or return the completed PDF Registration Form by email to: educationinfo@narpm.org

Questions? 800-782-3452